FAQ
Questions, answered.
Coins, profiles, safety and your account, in plain words. Can't find what you need? Write to us.
Getting started
What is Passion Match?
A dating site for adults who want real conversations. Messages cost a little, so people write when they mean it. The result: fewer, better chats.
How do I sign up?
Tap “Join free”, add a few details and confirm your email address. Then add photos, answer a few prompts and pick some this-or-thats. It takes a few minutes.
Is Passion Match free?
Joining, building your profile, browsing and liking are free, and your first five messages are on us. After that, you use coins to write. For women, messaging is always free.
Who can join?
Adults aged 18 and over. We ask for your date of birth when you sign up.
Where can I use it?
Norway, Sweden, Denmark, Finland, Iceland, Germany, Austria, Switzerland, the Netherlands, the United Kingdom and the United States.
Coins & payments
- Text message
- 40 coins
- Photo message
- 120 coins
- Mutual match
- +120 coins
- Friend joins
- +100 coins
How do coins work?
Coins pay for messages. After your five free messages, a text message costs 40 coins and a photo message 120 coins. Browsing and liking are always free. For women, messaging is always free.
Can I earn coins?
Yes. When you and someone else like each other, you each get 120 coins, as long as your email is verified. And every friend who joins through your link earns you 100 coins.
How much do coins cost?
Coins come in packages, and bigger packages give you more for your money. You'll see the current prices in the app before you pay.
Is there a subscription?
No. There are no subscriptions and nothing renews. You only pay for the coins you choose to buy, when you buy them.
How do I pay?
By card, through our secure payment partner. We never see your card details.
Can I get a refund?
Coins are digital goods, so purchases are generally non-refundable. Our Terms of Service have the details. If something went wrong with a payment, write to [email protected].
Terms of ServiceSafety & privacy
Is my photo public?
No. Your shareable link only ever shows a blurred version of your photo. Members see your real photos inside the app.
What is my shareable link?
Your own profile page to share on Instagram, WhatsApp or anywhere else. Visitors see your answers and a blurred photo, you choose whether your age and city show, and friends who join through it earn you 100 coins.
How do I report someone?
Use our Report abuse page, or email [email protected] with their profile name and what happened. If you're in danger, call your local emergency number first.
Report abuseSomeone makes me uncomfortable. What can I do?
Stop replying. You don't owe anyone a conversation. Then tell us through the Report abuse page so we can look into it. Our safety tips have more advice.
Safety tipsWhat happens to my data?
You decide what goes on your profile, and you can download your data or delete your account in your settings at any time. Our Privacy Policy explains what we collect and why.
Privacy PolicyAccount & profile
How do I edit my profile?
Log in and open your profile. You can change your photos, prompts, this-or-thats and details whenever you like.
Can I delete my account?
Yes, any time, in your settings. It permanently deletes your profile, photos, matches, chats and public page. Unused coins can't be refunded, so spend them first.
Why was something on my profile rejected?
Photos and answers that break our guidelines, like someone else's photos or explicit content, can be rejected, and accounts that break the house rules can be suspended. If you think we got it wrong, contact us.
Help & support
I can't log in. What now?
Use “Forgot password?” on the login page to set a new one. Still stuck? Email [email protected].
How do I contact you?
Email [email protected] or use our contact page. For payment questions, write to [email protected].
Contact usEnough reading. Say hello.
Make your profile in a few minutes. Your first five messages are on us.

